Another secure, authenticated way for you to bank with us.

Conversations lets you start a chat and exchange attachments with a team member during customer service hours directly from Sync Mobile and Online Banking.

 

Let's chat.

Bank Independent has activated the exciting new Conversations feature within both Sync Mobile and Online Banking. Conversations is a secure, authenticated channel which allows you to chat and exchange attachments with a member of the Customer Service team directly from the Sync Mobile and Online Banking platforms. Conversations is another great way for you to bank with us through the channels you prefer. Click the "Start a conversation" feature when logged into www.bibank.com or look for the "Conversation" feature in Sync mobile app and you will be connected to Customer Service.

 

How to Start a Conversation.

Simply login to your account and click the Conversations feature to get started.

Text Enter in your question or state a request and you will be connected with the next available Customer Service Representative.

Attach-image Attach a photo or image from your phone.

Attach-document Attach a file (document, image or .pdf) to share with Customer Service.

transaction View and attach a specific transaction while in Conversations.

account Attach a specific account while in Conversations.

Online View

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Mobile View

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Sync Mobile was designed with our customers in mind.

Bank Independent's Sync Mobile banking app was designed to help you get to the features you need to manage your financial life, so you can get on with the rest of your life..

Download it today to experience the 24/7/365 convenience of secure independent banking.

   Get it on Google Play